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Privacy Policy

Last Updated: January 21, 2025 | GDPR Compliant

1. Information We Collect

Account Information: Email address, password (encrypted), name, subscription plan.

Photos: Images you upload for enhancement. Stored temporarily and deleted after 30 days.

Usage Data: IP address, browser type, device information, pages visited, features used.

Payment Information: Billing is disabled in this release. If billing is enabled later, payment processing will be handled by a third-party processor and we will not store full card details.

2. How We Use Your Data

  • Provide and improve our photo enhancement service
  • Process payments and manage subscriptions
  • Send transactional emails (receipts, password resets)
  • Respond to support requests
  • Analyze service usage to improve performance
  • Comply with legal obligations

We DO NOT: Sell your data, train AI models on your photos, or share your photos with third parties.

3. Data Storage & Security

- Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)

- Storage: S3-compatible object storage with server-side encryption

- Retention: Photos deleted after 30 days, account data retained while active

- Access Control: Role-based access, 2FA for staff, regular security audits

4. Your GDPR Rights

  • Right to Access: Download all your data via Dashboard -> Settings -> Export Data
  • Right to Deletion: Delete your account and all data via Settings -> Delete Account
  • Right to Rectification: Update your information in account settings
  • Right to Portability: Export data in JSON format
  • Right to Object: Opt out of marketing emails (we send very few)
  • Right to Withdraw Consent: Cancel subscription anytime

Contact privacy@photoglow.ai to exercise your rights.

5. Cookies & Tracking

We use minimal cookies: Authentication (required), Analytics (Plausible Analytics - privacy-focused, no personal data collected), Preferences (optional).

Manage cookie preferences in your browser settings.

6. Third-Party Services

- AWS-compatible object storage: File storage infrastructure (Privacy Policy)

- SendGrid: Transactional emails (Privacy Policy)

- Plausible: Privacy-friendly website analytics (Data Policy)

7. Contact & Data Protection Officer

Email: privacy@photoglow.ai | DPO: legal@photoglow.ai